Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please read our return policy below.
1. Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in original packaging, and in the same condition as you received them.
- Certain items, such as clearance items or personalized products, may be final sale and non-returnable.
2. How to Initiate a Return
- To initiate a return, please contact our customer service team at [support@example.com] or call us at [phone number].
- Include your order number and the reason for the return in your message.
3. Return Process
- Once your return request is approved, we will provide you with a return shipping label and instructions.
- Please securely package the item(s) you wish to return and attach the provided shipping label.
4. Refunds
- Refunds will be processed to your original payment method once we receive and inspect the returned item.
- Please allow 5-7 business days for the refund to appear on your statement after processing.
5. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
7. Shipping Costs
- Original shipping costs are non-refundable. Return shipping costs will be covered by the customer unless the item is defective or the wrong item was sent.
8. Contact Us
If you have any questions about our return policy, please reach out to us:
- Email: [support@megafabricsltd.com
- Phone: [phone number]
- Hours: 8:00am – 7:00pm Monday –Saturday
We appreciate your understanding and look forward to serving you again!